Refund policy

Return and Refund Policy

Barrett Remote Notary LLC provides notarial services, appointment reservations, digital products, physical organization products, and notary business supplies. Because many purchases involve reserved appointment time, immediate digital delivery, customization, or service preparation, return and refund eligibility depends on the type of purchase.

Returns for Eligible Physical Products

Eligible, non-personalized physical products may be returned within 180 calendar days of delivery.

To qualify for a return, the item must be unused, unworn, unwashed, unaltered, and in the same condition in which it was received. It must include any original tags, packaging, accessories, supplies, and components. Journals, planners, binders, kits, and printed materials must be free from writing, highlighting, stains, page damage, or other signs of use. A receipt or other proof of purchase is required.

To request a return, contact hello@barrettremotenotary.com before sending the item back. Include your name, order number, the item you want to return, and the reason for the return. If the return is approved, return instructions and the return address will be provided. Items returned without prior authorization may not be accepted.

For buyer's remorse, ordering the wrong item, or no longer needing an item, the customer is responsible for return shipping. Original shipping charges are nonrefundable. Barrett Remote Notary LLC does charge a restocking fee of 15% for an approved return.

Damaged, Defective, or Incorrect Physical Products

Please inspect your order when it arrives. If an eligible physical item is damaged, defective, or incorrect, contact hello@barrettremotenotary.com within 14 calendar days of delivery. Include your name, order number, a description of the issue, and clear photographs showing the product and packaging.

If the claim is approved, Barrett Remote Notary LLC will provide a replacement at no additional cost or issue a refund if a replacement is unavailable. If the item must be returned, Barrett Remote Notary LLC will provide instructions and pay the approved return shipping cost.

Damage that occurs after delivery, normal wear, minor variations in color or printing, buyer's remorse, or ordering the wrong product is not considered a product defect.

Nonreturnable and Nonrefundable Purchases

Due to the nature of the products and services provided, the following purchases are final sale and cannot be returned, exchanged, or refunded except when required by applicable law:

Remote online notary appointments, mobile notary appointments, notarization fees, appointment-reservation fees, travel fees, and other notarial or time-based services once the appointment has been scheduled, time has been reserved, or service preparation or coordination has begun
Digital downloads, printable PDFs, electronic templates, forms, trackers, checklists, and other electronically delivered files
Custom, personalized, made-to-order, or specially assembled products
Bundles or kits that include immediate digital access once the digital portion has been delivered
Used, opened, altered, washed, worn, written-in, or incomplete physical products
Items marked final sale, clearance items, sale items, and gift cards

Notary Appointment Cancellations and Rescheduling

Once a notary appointment has been scheduled, appointment time has been reserved, or preparation or coordination has begun, the service purchase and any related reservation or travel fee are nonrefundable.

A customer who provides at least 24 hours' notice may request one rescheduled appointment at no additional charge. Rescheduling is subject to availability and does not guarantee a particular date, time, appointment format, or meeting location. Requests made with less than 24 hours' notice may be denied or may require a new purchase.

Refunds will not be provided for:

Missed appointments or late arrival
A change of mind after booking
Customer internet, device, camera, microphone, software, or other technology problems
Failure to provide valid identification or complete identity verification
Incomplete, ineligible, altered, or previously signed documents when an unsigned document is required
Missing witnesses or other required participants
A signer's inability or unwillingness to complete the notarization
A signer being physically located in a jurisdiction where the requested remote notarization is not permitted or where platform or legal requirements cannot be satisfied
Refusal of service when required by law, notarial rules, platform requirements, or professional standards
Rejection of the completed document by a receiving person or organization
Services already performed, initiated, prepared, or coordinated

If Barrett Remote Notary LLC is unable to provide a purchased appointment because of notary unavailability or another business-side issue, the customer may choose a reasonable rescheduled appointment or a full refund for the unperformed service. If a technical problem on Barrett Remote Notary LLC's side or the approved notary platform prevents completion, a reasonable rescheduled appointment will be offered. If Barrett Remote Notary LLC determines that the service cannot be completed after reasonable rescheduling efforts, a refund may be issued for the unperformed service.

Digital Product Problems

If a purchased digital file is missing, corrupted, or inaccessible, contact hello@barrettremotenotary.com within 7 calendar days of purchase. Barrett Remote Notary LLC will verify the order and provide replacement access, a corrected file, or reasonable technical assistance when appropriate. A technical problem that can be corrected does not qualify the purchase for a refund.

Physical-Product Order Cancellations

Cancellation requests for physical products must be submitted as soon as possible. Cancellation is not guaranteed after processing, customization, assembly, printing, or fulfillment has begun. If an eligible physical order has already shipped, the customer may request a return under the physical-product return terms above.

Exchanges

General exchanges are not offered. For an eligible physical item, the fastest way to obtain a different product is to complete an approved return and place a separate order. Approved replacements for damaged, defective, or incorrect items are handled under the product-issue terms above.

European Union and Other Mandatory Consumer Rights

If an order is shipped to the European Union, the customer may have a 14-day right to cancel or return eligible merchandise, subject to applicable legal exceptions. Exceptions may apply to customized products, certain digital content, and services that have begun with the customer's consent. Nothing in this policy limits consumer rights that cannot lawfully be excluded.

Refunds

After an approved return is received and inspected, or a service refund is approved, the customer will be notified. Approved refunds will be submitted to the original payment method within 10 business days. The customer's bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since a refund was approved, contact hello@barrettremotenotary.com.